Arty Terms of Service

Version: 1.0, May 2025

Introduction

Welcome to Arty, a multi-specialization AI agent platform operated by Artfultec. These Terms of Service (“Terms”) govern your use of our services, including the chat widget, website (https://artyagent.com), account dashboard, and upcoming features (e.g., email interactions, messaging apps like WhatsApp, mobile app, voice capabilities). By accessing or using Arty, you agree to these Terms, which form a legally binding agreement between you (“User,” “you”) and Artfultec (“we,” “us”). If you do not agree, please do not use our services.

1. Eligibility

You must be at least 16 years old to use Arty. By using our services, you confirm that you have the legal capacity to enter this agreement or have obtained parental/guardian consent if under 18. Businesses or organizations using Arty must ensure their representatives are authorized to agree to these Terms.

2. Services

Arty provides AI-powered agents (e.g., Sales/Secretary, UX Wizard) to assist with inquiries, form filling, and other tasks via:

  • Chat Widget: Embedded on websites for real-time interactions.
  • Website and Dashboard: Account management, agent creation, and configuration.
  • Future Channels (Planned for 2025): Email responses, messaging apps (WhatsApp, Telegram, Facebook Messenger), mobile app, and voice interactions.

We may update or modify services at our discretion to improve functionality or comply with laws (e.g., GDPR).

3. User Accounts

  • Registration: You must create an account with accurate information (e.g., name, email) to access certain features, such as agent creation.
  • Responsibility: You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
  • Security: Notify us immediately at support@artfultec.com if you suspect unauthorized access.
  • Termination: We may suspend or terminate your account for violations of these Terms (e.g., misuse of services).

4. User Obligations

You agree to:

  • Use Arty for lawful purposes only, complying with applicable laws (e.g., GDPR for EU users).
  • Provide accurate data for agent configurations (e.g., business name, website URLs).
  • Not misuse services, including:
    • Attempting to reverse-engineer, hack, or disrupt Arty (e.g., bypassing security checks, bypassing middleware, etc.).
    • Using agents for illegal, harmful, or offensive activities (e.g., spam, harassment).
    • Overloading our servers with excessive requests.
  • Notify us of any issues or violations at support@artfultec.com.

5. Intellectual Property

  • Our Rights: Artfultec owns all intellectual property in Arty, including the platform, AI agents, code (e.g., Arty Agent, Platform, Widgets, etc.), and designs / styles.
  • Your Content: You retain ownership of data you provide (e.g., chat messages, agent settings). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process it to provide services (e.g., process user input for AI responses).
  • Feedback: Any feedback you provide (via any means) may be used to improve Arty without obligation to you.

6. Privacy

Your personal data is handled per our Arty Privacy Policy, which describes how we collect, use, and protect data (e.g., 90-day retention for chat messages). By using Arty, you agree to the Privacy Policy, linked at https://artyagent.com/en/privacy.

7. Service Limitations

  • Availability: Arty is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free service.
  • AI Limitations: AI agents (e.g., powered by OpenAI’s gpt-4o) may produce inaccurate or incomplete responses. You are responsible for verifying outputs.
  • Maintenance: We may temporarily suspend services for updates or maintenance, with notice where feasible.
  • Beta Features: Upcoming channels (e.g., email, voice) may be in beta, with potential limitations.

8. Payment and Fees

  • Free Plan: Arty offers a free plan with limited usage (e.g., conversation and / or responses limits).
  • Paid Plans: Future paid plans (e.g., Essential, Pro or Premium) will have clear pricing, disclosed at sign-up.
  • Billing: You agree to provide accurate billing information and pay fees promptly. Non-payment may lead to account suspension.
  • Refunds: Refunds, if applicable, are handled per our refund policy (to be developed).

9. Termination

  • By You: You may stop using Arty or delete your account by contacting support@artfultec.com. Data deletion follows our Arty Privacy Policy (90-day retention).
  • By Us: We may terminate or suspend your access for:
    • Violation of these Terms (e.g., misuse, non-payment).
    • Legal requirements or security risks.
    • Inactivity (e.g., accounts unused for 12 months).
  • Effect: Upon termination, your access ceases, and we may delete your data per our retention policy.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Artfultec is not liable for indirect, incidental, or consequential damages (e.g., loss of profits, data loss) arising from Arty’s use.
  • Our total liability is limited to the amount you paid us in the past 12 months (if any).
  • We are not responsible for third-party services (e.g., OpenAI, WhatsApp API) or user-generated content.

11. Indemnification

You agree to indemnify and hold Artfultec harmless from claims, losses, or damages arising from your misuse of Arty, violation of these Terms, or infringement of third-party rights (e.g., using agents for illegal activities).

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of Argentina, excluding conflict-of-law principles.
  • Disputes: Disputes will be resolved through negotiation or, if necessary, in the courts of "Tribunal Arbitral del Colegio de Abogados de Mar del Plata, Departamento Judicial de Mar del Plata, Provincia de Buenos Aires, Argentina". For EU users, you may also contact your local supervisory authority.

13. Changes to These Terms

We may update these Terms to reflect changes in our services (e.g., new channels like voice or mobile app) or legal requirements. Updates will be posted at https://artyagent.com/en/terms, with the “Version” and date revised. We will notify you of significant changes via email or website notice. Continued use after updates constitutes acceptance.

14. Contact Us

For questions or concerns about these Terms, contact us at:

  • Email: support@artfultec.com

15. Effective Date

These Terms are effective as of May 28, 2025.